Refund policy

Return and Refund Policy

At OKA GIFT, we want every gift and special detail you choose to be meaningful. If you have any issues with your order, we're here to help.

Returns

We have a 2-day (48-hour) return policy, which means you have 48 hours after receiving your order to request a return for eligible items.

To be eligible for a return, the item must be in the same condition in which you received it: unused, undamaged, with tags when applicable, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, contact us at returns@okagift.com.

Authorized returns must be sent to:

OKA GIFT
11425 Rambling Rd
Gaithersburg, MD 20879
United States

Returns sent without prior request and authorization will not be accepted.

Personalized Products

Because personalized products are specially created according to the selections, names, messages, designs, or other specifications provided by the customer, we do not accept returns or exchanges of personalized products due to a change of mind.

This includes, as applicable, personalized gifts, personalized stationery, products featuring custom names, messages, or designs, and other items made specifically for an order.

If a personalized product arrives damaged, defective, or with an error attributable to OKA GIFT, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Jewelry and Handmade Items

Some of our pieces are handmade. Because of this, slight variations may occur between pieces as part of the nature of handcrafted work and do not necessarily constitute a defect.

Jewelry items eligible for return must be unused and must retain their original packaging and tags, when applicable.

Damages, Defects, and Incorrect Orders

Please inspect your order as soon as you receive it.

If an item arrives damaged or defective, or if you receive a product different from what you ordered, contact us immediately at returns@okagift.com.

Please include your order number and the necessary information so we can evaluate the issue and provide a solution.

Non-Returnable Items

Unless they arrive damaged, defective, or there is an error on our part, we do not accept returns of:

• Personalized or custom-made products.
• Perishable goods, such as food, flowers, or plants.
• Items that have been used, altered, or damaged after delivery.
• Gift cards.
• Items identified as final sale, when applicable.

If you have questions about whether an item is eligible for return, please contact us before sending your return.

Sale Items

Items identified as final sale are not eligible for returns or exchanges unless they arrive damaged, defective, or there is an error on our part.

Return Shipping Costs

If the return is due to an incorrect, defective, or damaged product, or an error by OKA GIFT, we will cover the applicable cost of the authorized return shipment.

For other eligible returns, the customer is responsible for return shipping costs.

Original shipping charges are non-refundable unless the return results from an error on our part or otherwise required by applicable law.

Refunds

Once we receive and inspect the returned item, we will notify you of the status of your refund.

If approved, we will process the refund to your original payment method within 7 to 9 business days.

Please note that your bank or payment provider may require additional time to process and reflect the refund in your account.

Exchanges

If you would like to exchange an eligible item, please contact us first at returns@okagift.com so we can review your request and assist you with the available options.

Personalized products cannot be exchanged due to personal preferences or incorrect information provided by the customer once the product has been made.

Customer Service

If you have any questions about a return, a personalized product, or an issue with your order, please contact us:

OKA GIFT
Email: hello@okagift.com
Address: 11425 Rambling Rd, Gaithersburg, MD 20879, United States

Our goal is to help resolve any issues with your order as clearly and smoothly as possible.